Frequently Asked Questions
Everything you need to know about shopping with Aspen Of Hereford
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery within the UK usually takes 3-5 working days, while international shipping may vary based on the destination.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all products sold at Aspen Of Hereford come with a standard 12-month manufacturer warranty against defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order after it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's progress in real-time.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes for a small additional fee, which can be selected at the checkout page.